This article explains how to email us from the app and what the email includes. It also covers asking for a copy of your data, deleting your account and when to expect a reply.
Emailing support from the app
- Open Settings with the person icon on the project list.
- Tap Contact support.
- Tap Email support@siteverity.com to start an email, or Copy address to copy our address and paste it into another email app.
The email is titled “SiteVerity support”. It already includes your user ID, your organisation ID and the app version, which help us find your account. It doesn’t include any project content.
Tell us what you were doing, what you expected and what happened instead. A screenshot often helps.
If you use Copy address and write from another app, those details aren’t added, so tell us the email address on your account.
Getting a copy of your data
- In Settings, tap Get a copy of my data, then Email support@siteverity.com.
- Send the email that opens. It’s titled “SiteVerity data request” and includes the same details as a support email.
We’ll reply by email to the address on your account. A person handles each request, so it isn’t instant.
Deleting your account
If you subscribe to Professional, you pay Apple, so deleting your account doesn’t cancel your plan. Cancel it in Settings → Manage subscriptions first, or Apple will keep charging you.
- In Settings, under Data and privacy, tap Delete account.
- Read what will be deleted. If you want a copy of your data, ask for it first: Get a copy of my data is on the same screen.
- Enter your password and tap Delete account. If you sign in with Apple or Google, tap Continue with Apple or Continue with Google instead.
- Tap Delete account to confirm. With Apple or Google, sign in again when asked: it confirms it’s you.
This permanently deletes your account and everything in it: your organisation and its branding, every project with its photos, floor plans and reports, and your signature. Share links stop working at once. It can’t be undone.
This device erases its copy of your data straight away. Other devices signed in to the account lose access, and erase their copy the next time they connect.
We keep a record that the account was deleted, and when, for 12 months.
If the app can’t confirm your sign-in, it offers Contact support instead. Email us from the address on your account and we’ll delete it for you.
When we’ll reply
We reply to support emails within two working days.